Shipment and Return
On this page, you can find everything about shipping, returns, VAT and more. If you have specific questions, please feel free to contact us.
Click on the question to see the answer.
Return - Europe Archery
Is it possible to return my order (partially)?
You can return most items that you’ve purchased, subject to certain conditions. All products that you can not return, are: digital products, special orders, incomplete products, damaged products, custom-made products or used products. Notice | That all products must be returned with the (complete) original packaging at all times.
See the question: ‘Which products can I NOT return?’ for a more detailed explanation of which products you cannot return.
How long do I have to return my purchase?
If you have purchased products at Europe Archery you have a 14-day cooling-off period starting the day after arrival. Within that time, you can return your purchase* without giving a reason.
*Excluding all products that you can not return after purchasing and notice that all products must be returned with (complete) original packaging at all times.
How can I return a product or order?
Please contact us if you wish to return a purchase, preferably via email. Our customer service colleague will then inform you further about the best way to return your purchase.
Notice | that returns are at the customer’s risk, this means that Europe Archery isn’t liable for lost or damaged packages. Therefore, always keep proof of return like a track & trace code. Returns will only be processed if the product and packaging are undamaged.
Which products can I NOT return?
Notice | that all products must be returned with the (complete) original packaging at all times.
– Products that you had specially made (this includes custom-made products and special orders products);
– A used product: you may not use the product if you don’t yet know whether you will keep it. We, as Europe Archery, may charge a fee if you have used the product when it wasn’t necessary to assess it;
– Purchase of a digital product (gift vouchers);
– A service that’s completed within the cooling-off period (repairs and paid services);
– CD’s and DVD’s whose seal has been broken after delivery.
Returning damaged products or incomplete products is not possible if the customer is at fault for damaging the product or loosing a part of the product.
Has your order been damaged during transport, or is your order incomplete upon opening the package? Please contact Europe Archery immediately by email and include photos of the package and the products.
Other - Europe Archery
What should I do if I have received a defective product?
Upon receiving a defective product, we ask that you first contact us and don’t return the product immediately. If you return the product within the cooling-off period, you have the right to return it without providing a reason.
However, we would like to ask the customer to let us know when something is defective so that we can offer you a suitable solution and prevent recurrence in the future.
What should I do if I have a defective product?
We want to offer you a suitable solution as soon as possible.
To do so, you can send an email to info@europearchery.com with the following information:
– Product name
– Photos of the product defects
– An explanation of the product defects
After receiving your email, we will contact you as soon as possible with a suitable solution or with additional questions.
Can I reclaim my VAT?
Please contact us if you wish to return a purchase, preferably via email. Our customer service colleague will then inform you further about the best way to return your purchase.
Notice | that returns are at the customer’s risk, this means that Europe Archery isn’t liable for lost or damaged packages. Therefore, always keep proof of return like a track & trace code. Returns will only be processed if the product and packaging are undamaged.
How can I reclaim my VAT?
Notice | that all products must be returned with the (complete) original packaging at all times.
– Products that you had specially made (this includes custom-made products and special orders products);
– A used product: you may not use the product if you don’t yet know whether you will keep it. We, as Europe Archery, may charge a fee if you have used the product when it wasn’t necessary to assess it;
– Purchase of a digital product (gift vouchers);
– A service that’s completed within the cooling-off period (repairs and paid services);
– CD’s and DVD’s whose seal has been broken after delivery.
Returning damaged products or incomplete products is not possible if the customer is at fault for damaging the product or loosing a part of the product.
Has your order been damaged during transport, or is your order incomplete upon opening the package? Please contact Europe Archery immediately by email and include photos of the package and the products.
Shipment - Europe Archery
Which shipping company do you use to ship all orders?
UPS and PostNL are our two partners. We select the partner that will deliver your order as quickly as possible, under the best shipping conditions, based on your address.
Where can I find my track and trace code?
When your order is shipped you will receive your invoice by email with the track and trace code. It’s possible that your invoice says your order has been shipped with PostNL, but is was actually been shipped with UPS. Therefore, always check the code with both carriers (UPS and PostNL). Can’t you find the correct information? Please contact us, and we will look into it as soon as possible.
How much will the shipping costs be?
To find out the shipping costs in our webshop, add every product to your shopping cart and proceed to checkout. At this point you can enter your address and see what the shipping costs will be if you were to place the order.